Refund

Refund Policy

For Owalao customers, the sections below set out returns, exchanges, and refunds.

condition of returns at Owalao
Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owalao to starting a request
To start a return or exchange, contact us at Support@Owalao.shop before sending the item. Once the request is approved, Owalao will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owalao to refund timing
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

eligibility at Owalao
Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Owalao customers should know about order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at Owalao to exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Owalao customers should know about support
For return or exchange assistance, contact Support@Owalao.shop or 7273907601.

Merchant Information
Business name: Owalao
Brand name: Owalao
Email: Support@Owalao.shop
Phone: 7273907601
Physical address: 290 N Parramore Ave, Orlando, Florida, 32801, United States